Subscription Management

View your current subscription information:

• Plan Name: Your current subscription tier
• Billing Cycle: Monthly or annual billing
• Next Billing Date: When your next payment is due
• Amount Due: Next payment amount
• Features Included: What's included in your plan
• Usage Limits: Current usage vs. plan limits

Understanding your subscription status:

• Active: Subscription is current and fully functional
• Past Due: Payment failed, grace period active
• Suspended: Service temporarily suspended due to payment issues
• Cancelled: Subscription cancelled, service ends at period end
• Expired: Subscription has expired and service stopped
• Trial: Free trial period active

How to upgrade your subscription:

1. Navigate to Account Settings → Subscription
2. Click "Upgrade Plan" to view available options
3. Select your desired plan and review features
4. Confirm the upgrade and new pricing
5. Upgrade takes effect immediately
6. Prorated billing applies to the difference
7. New features become available instantly
8. Confirmation email sent with new plan details

How to downgrade your subscription:

1. Navigate to Account Settings → Subscription
2. Click "Downgrade Plan" to view options
3. Select your desired lower-tier plan
4. Review feature limitations and restrictions
5. Confirm the downgrade request
6. Downgrade takes effect at next billing cycle
7. Current features remain until cycle end
8. Prorated refund processed for unused time

Compare available plans:

• Starter: $799/month - Single location, up to 5 team members
• Growth: $2,999/month - 2-5 locations with advanced analytics
• Franchise: $15,000/month: Franchise operations and governance
• Enterprise: Custom pricing: Unlimited locations and staff
• Early Access: 40% lifetime discount on all plans
• Annual Billing: 20% discount with annual payment

Understanding monthly billing:

• Billing Date: Same date each month
• Payment Processing: Automatic payment on billing date
• Grace Period: 7-day grace period for failed payments
• Proration: Prorated charges for mid-cycle changes
• Renewal: Automatic renewal unless cancelled
• Notifications: Email notifications before billing

Benefits of annual billing:

• Cost Savings: 20% discount with annual payment
• Billing Frequency: Once per year instead of monthly
• Payment Processing: Single annual payment
• Renewal: Annual renewal unless cancelled
• Refunds: Prorated refunds for early cancellation
• Upgrades: Prorated billing for mid-cycle upgrades

Changing your billing cycle:

• Monthly to Annual: Immediate change with prorated billing
• Annual to Monthly: Change takes effect at next renewal
• Billing Date: Can be adjusted within limits
• Proration: Automatic proration for cycle changes
• Confirmation: Email confirmation of cycle changes
• Restrictions: Some changes may have limitations

Adding features to your subscription:

• Add-On Features: Additional features available for purchase
• Custom Integrations: Custom POS integrations
• Advanced Analytics: Premium reporting and analytics
• Priority Support: Enhanced support options
• Additional Users: Add more users beyond plan limits
• Storage Upgrade: Additional data storage

Removing features from your subscription:

• Feature Removal: Remove add-on features
• Effective Date: Changes take effect at next billing cycle
• Prorated Refunds: Refunds for unused feature time
• Data Access: Historical data remains accessible
• Confirmation: Email confirmation of changes
• Reactivation: Features can be re-added later

Custom subscription modifications:

• Enterprise Customization: Custom plans for Enterprise customers
• Volume Discounts: Discounts for high-volume usage
• Contract Terms: Custom contract terms and conditions
• Payment Terms: Custom payment schedules
• Feature Bundles: Custom feature combinations
• Support Options: Custom support arrangements

What happens when payments fail:

• Automatic Retry: System retries failed payments
• Retry Schedule: 3 retry attempts over 7 days
• Grace Period: 7-day grace period before suspension
• Notifications: Email alerts for failed payments
• Service Continuation: Service continues during grace period
• Manual Resolution: Contact support for manual processing

Understanding service suspension:

• Suspension Triggers: Payment failures, policy violations
• Suspension Duration: Until payment issues resolved
• Data Access: Limited access during suspension
• Reactivation: Automatic reactivation after payment
• Data Recovery: Full data access after reactivation
• Support: Contact support for suspension issues

Resolving billing disputes:

• Dispute Process: Contact billing support immediately
• Documentation: Provide detailed dispute information
• Investigation: We investigate all disputes thoroughly
• Resolution: Work to resolve disputes amicably
• Refunds: Process refunds when appropriate
• Prevention: Clear billing descriptions prevent disputes

How to cancel your subscription:

1. Navigate to Account Settings → Subscription
2. Click "Cancel Subscription" to begin process
3. Select cancellation reason from dropdown
4. Review cancellation terms and conditions
5. Confirm cancellation request
6. Service continues until end of billing period
7. Export your data before cancellation date
8. Receive confirmation email with cancellation details

Understanding cancellation terms:

• Effective Date: Cancellation takes effect at period end
• Service Continuation: Full service until cancellation date
• Refunds: No refunds for unused time
• Data Access: 90-day data access after cancellation
• Reactivation: Can reactivate within 90 days
• Final Billing: Final invoice sent after cancellation

Reactivating your subscription:

• Reactivation Window: 90 days after cancellation
• Data Recovery: All data restored upon reactivation
• Plan Selection: Choose any available plan
• Billing: New billing cycle starts immediately
• Setup: Quick setup process for reactivation
• Support: Full support available after reactivation