Billing Overview
Estimated read time: 6 minutes•Last updated: January 2025
Understand Bionoryx billing structure, pricing tiers, payment methods, and account management. This comprehensive guide covers everything you need to know about managing your subscription and billing.
Pricing Tiers
Early Access (Founding Customers)
Exclusive program for founding customers:
- Cost: 40% lifetime discount (locked in forever)
- Solo Tier: $359/month (instead of $599/month)
- Professional Tier: $719/month (instead of $1,199/month)
- Enterprise Tier: Custom pricing with 40% discount
- Features: Full Bionoryx features, POS integration, priority support
- Benefits: Direct product influence, early feature access
- Availability: Limited to 50 founding customers
Standard Pricing Tiers
Full-featured plans for growing restaurants:
- Solo: $599/month - Single location, up to 10 staff
- Professional: $1,199/month: Up to 5 locations, up to 50 staff
- Enterprise: Custom pricing: Unlimited locations and staff
- All Tiers Include: Full Bionoryx features, POS integration, advanced analytics
- Support: Priority support, dedicated account management (Enterprise)
Payment Methods
Accepted Payment Methods
We accept multiple payment methods for your convenience:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: All major debit card networks
- Bank Transfers: ACH transfers for Enterprise customers
- Wire Transfers: Available for Enterprise customers
- Digital Wallets: Apple Pay, Google Pay (coming soon)
- Cryptocurrency: Bitcoin, Ethereum (Enterprise only)
Billing Cycle
Understanding your billing cycle:
- Monthly Billing: Charges processed on the same date each month
- Annual Billing: 2 months free with annual payment (20% discount)
- Proration: Charges are prorated for mid-cycle changes
- Grace Period: 7-day grace period for payment failures
- Late Fees: No late fees, service continues during grace period
- Refunds: Prorated refunds for unused service time
Account Management
Billing Dashboard
Access your billing information:
- Current Plan: View your active subscription and features
- Usage Metrics: Monitor your usage against plan limits
- Billing History: Download invoices and payment receipts
- Payment Methods: Manage saved payment methods
- Upcoming Charges: View next billing date and amount
- Tax Information: Manage tax settings and exemptions
Plan Changes
How to upgrade or downgrade your plan:
- Upgrades: Immediate activation, prorated billing
- Downgrades: Effective at next billing cycle
- Feature Changes: Some features may be restricted on downgrade
- Data Retention: Historical data remains accessible
- Refunds: Prorated refunds for downgrades
- Support: Contact support for complex plan changes
Invoices and Receipts
Invoice Management
Access and manage your invoices:
- Invoice Access: Download PDF invoices from billing dashboard
- Email Delivery: Invoices automatically emailed to billing contact
- Invoice Details: Itemized charges, taxes, and payment information
- Payment Status: Clear indication of payment status
- Archival: 7-year invoice retention for tax purposes
- Customization: Custom invoice templates for Enterprise customers
Receipt Management
Payment receipts and confirmations:
- Payment Receipts: Immediate email confirmation for payments
- Transaction IDs: Unique transaction identifiers for tracking
- Payment Method: Last 4 digits of payment method used
- Amount Details: Breakdown of charges, taxes, and discounts
- Download Options: PDF receipts available for download
- Integration: Receipts integrate with accounting software
Tax Management
Tax Settings
Configure tax settings for your business:
- Tax Exemptions: Set up tax-exempt status if applicable
- Tax Rates: Configure applicable tax rates by location
- Tax ID: Provide tax identification numbers
- Resale Certificates: Upload resale certificates for exemptions
- Multi-Location: Different tax settings per location
- Compliance: Automatic tax calculation and reporting
Billing Support
Common Billing Questions
Frequently asked billing questions:
- Payment Failures: Automatic retry with 7-day grace period
- Refund Requests: Prorated refunds processed within 5-7 business days
- Plan Changes: Immediate upgrades, downgrades at next cycle
- Cancellation: Service continues until end of billing period
- Data Export: Full data export available before cancellation
- Reactivation: Easy account reactivation within 90 days
Contact Billing Support
Get help with billing issues:
- Email Support: billing@bionoryx.com
- Response Time: Within 12 business hours
- Phone Support: Available for Enterprise customers
- Live Chat: Available during business hours
- Documentation: Comprehensive billing guides and FAQs
- Escalation: Dedicated billing specialist for complex issues
Best Practices
💳 Payment Management
- Keep payment methods up to date to avoid service interruptions
- Set up automatic payments for seamless billing
- Monitor usage against plan limits to avoid overages
- Review invoices regularly for accuracy
- Keep billing contact information current
- Understand your plan features and limitations
📊 Cost Optimization
- Consider annual billing for 20% savings
- Apply for Early Access program for 40% lifetime discount
- Monitor usage patterns to optimize plan selection
- Book a demo to explore the platform before committing
- Negotiate custom pricing for Enterprise needs
- Review plan changes quarterly based on growth
🛡️ Security
- Use secure payment methods and avoid sharing credentials
- Enable two-factor authentication on your account
- Regularly review billing activity for unauthorized charges
- Keep billing contact information secure
- Use strong passwords for account access
- Report suspicious billing activity immediately
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