Bionoryx Assistant Troubleshooting

If Bionoryx Assistant isn't responding to your messages:

• Check Your Internet Connection: Ensure you have a stable internet connection
• Refresh the Page: Try refreshing your browser or reloading the Bionoryx dashboard
• Clear Browser Cache: Clear your browser's cache and cookies
• Try a Different Browser: Test with Chrome, Firefox, or Safari
• Check System Status: Visit our status page to see if there are any service issues

If responses are taking longer than usual:

• Check Server Load: High usage periods may cause slower responses
• Simplify Your Question: Break complex questions into smaller parts
• Avoid Long Messages: Keep individual messages concise
• Wait Patiently: Complex analysis may take 30-60 seconds
• Try Again Later: If issues persist, try again in a few minutes

If Bionoryx Assistant gives incorrect or off-topic answers:

• Be More Specific: Provide more context and details in your question
• Rephrase Your Question: Try asking the same question differently
• Break Down Complex Questions: Ask simpler, more focused questions
• Provide Context: Include relevant background information
• Use Follow-up Questions: Ask for clarification or more details

If Bionoryx can't access or understand your restaurant data:

• Check Data Sync: Ensure your POS system is properly connected
• Verify Data Quality: Make sure your data is complete and accurate
• Wait for Data Processing: New data may take time to be analyzed
• Contact Support: If data issues persist, contact our support team
• Check Permissions: Ensure you have access to the data you're asking about

If Bionoryx Assistant chat window won't open:

• Check Browser Settings: Ensure pop-ups are allowed for Bionoryx
• Disable Ad Blockers: Ad blockers may interfere with the chat interface
• Update Your Browser: Use the latest version of your browser
• Try Keyboard Shortcut: Use Cmd/Ctrl + A to open Bionoryx Assistant
• Check JavaScript: Ensure JavaScript is enabled in your browser

If your messages aren't being sent:

• Check Message Length: Very long messages may not send properly
• Avoid Special Characters: Some special characters may cause issues
• Try Shorter Messages: Break long questions into multiple parts
• Check Network Connection: Ensure stable internet connectivity
• Refresh and Retry: Refresh the page and try sending again

If your conversation history disappears:

• Check Session Timeout: Conversations may expire after inactivity
• Browser Refresh: Refreshing the page may clear conversation history
• Private Browsing: Private/incognito mode doesn't save history
• Clear Browser Data: Clearing browser data removes conversation history
• Start New Conversation: Begin a fresh conversation if history is lost

If Bionoryx Assistant loads slowly:

• Check Internet Speed: Ensure you have adequate bandwidth
• Close Other Tabs: Reduce browser resource usage
• Clear Browser Cache: Remove cached data that may be outdated
• Disable Extensions: Browser extensions may slow down loading
• Try Different Time: Peak usage times may be slower

If you're frequently disconnected from Bionoryx Assistant:

• Check Network Stability: Ensure consistent internet connection
• Avoid VPN Issues: VPNs may cause connection problems
• Check Firewall Settings: Corporate firewalls may block connections
• Update Browser: Use the latest browser version
• Contact IT Support: If using a corporate network, contact your IT department

Contact our support team if:

• Issues persist after trying troubleshooting steps
• You're experiencing data access problems
• Bionoryx Assistant is giving consistently incorrect information
• You're having technical issues that prevent normal use
• You need help with advanced features or integrations

When reporting issues, include:

• Detailed Description: What exactly happened?
• Steps to Reproduce: How can we recreate the issue?
• Browser Information: What browser and version are you using?
• Error Messages: Any error messages or codes?
• Screenshots: Visual evidence of the problem
• Timing: When did the issue occur?